Luxury Family Holiday Review of the Mazagan Beach & Golf Resort Morocco
It has been over ten years since I last visited Casablanca, so I jumped at the chance to return when one of my clients asked me to go over to plan their celebration and to look for a five-star plus resort that caters for all their family, and guests needs.
Over the last few years I have experienced great hospitality from many different countries but if I had to choose the culture with the best hospitality, the one that stands out from the rest is the hospitality of the Middle East.
While Morocco is not in the Middle East per se, their customs are somewhat similar and this shines through when you visit.
Our flight was comfortable, and we flew with Royal Air Maroc business class from Heathrow terminal 4. Our seats were wide, made from leather and basic. The kids enjoyed the in-flight entertainment and the flight took only 3 hours.
Despite initially feeling a little apprehensive regarding the current travel advice on GOV.UK about visiting Morocco, once we arrived at the hotel I soon felt very safe and well cared for.
We took an evening flight and I would advise you to try and get a morning flight if you can, as it will give you more time to spend in the resort. Arriving into Mohammed V International Airport from an evening flight you are greeted by a huge immigration queue because if you fly in the evening most flights arrive at the same time, and you risk queuing for over an hour to get past passport control to obtain your bags.
Take a pen to fill out your entry card. Each passenger, including children, will need to fill out an entry card before you start to queue for immigration.
When we finally made it through to Arrivals we were greeted by our driver who gave us some cold water and escorted our party to the hotels waiting private car. #seamless
The transfer to the hotel took an hour and fifteen minutes. Check-in at the hotel was smooth and the bellboy took up our luggage and showed us how to work everything in our room. The service at check-in was what one would expect at a five-star hotel.
We arrived at 11pm so we retired to our room and had a drink or two from our reasonably-priced mini bar. Our room was big, and we had requested an interconnecting room, which they had provided.
The beds were large, and the bedding was fabulous. Needless to say, we had many nights of great sleep.
Family is at the centre of the Mazagan hotel, they provide a baby club and a kid’s club for all ages from 8am to 6pm. It is free unless your kids stay for lunch from 12pm to 2:30pm. If you would like them to stay for lunch you will be charged 150 Dirhams which is approximately £15.
The kid’s clubs also offer different activities like swimming, crafts, disco dancing, face painting and many more, so your little ones will love going. You will be free to rest and chill out around one of the pools, at the beach or beach bar or use the award-winning spa or gym.
The choice really is endless. During our trip, we visited the spa twice. The first time we went to the traditional hammam, which was simply amazing, we opted for the full package ‘journey to Morocco’. Our session ended with a massage in a cabana facing the sea in the fresh air!
Evening meals on a half-board basis were served in a few restaurants in the hotel. We loved the marketplace on the third floor by Reception as we felt it catered for the kids more. The opening times are also convenient, you can dine from 7pm to midnight. So, no need to rush, this hotel is all about relaxing and getting it right first time.
In addition to the marketplace, the hotel also has Georges Steak House, a pizzeria, Buddha Bar, Olives, plus many more to choose from at night to dine in.
The hotel-casino is the biggest in Africa and is always buzzing with people. At the back, they have a bar and nightclub for those who really like to party.
The hotel even has its own medical centre on-site, which comes in handy believe me. Unfortunately, during our stay, we needed a nurse for my little girl. In under 30 minutes, we had a nurse in our room. The nurse then called a doctor. He arrived in under an hour and the reception staff got our prescription filled straight away. Truly first-class service!
Overall, I would say the staff at Mazagan really do care. The concierge team does a tremendous job of making sure your every whim is catered for, and the reception team are always on hand to help you with anything you need (no matter the time of day).
If you are travelling with children and need a safe, family-friendly hotel, Mazagan is the only one you need on speed dial.
I leave you with my overall thoughts –
“Hospitality exists when you believe the other person is on your side.”